Apex Pacific Pty Ltd. Total Search Engine Submission, Internet Marketing and Web Promotion Software
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Technical Support

Please check our Frequently Asked Questions page before contacting our support team. If you cannot find your answer from the FAQ page, please enter your query here.

  • This form will only be sent if a valid email address has been inserted in the 'email' box.
  • Please provide your Name, Email address, Phone number and your Client ID (if you are a registered user). The Client ID# can be found in your Order Confirmation email when you registered the software.
  • For other enquiries, please click here.

Please fill in all of the required items marked in * and provide as much extra information as possible.

Contact Information
Name*
Email*
Confirm Email*
Phone Number
Client ID ( If you are registered user)
Website URL
   
Product Information
Product name*
Version number* (In the program click Help menu -> About to find the version #)
   
Environment Information
Internet type*
Operating System*
Do you have proxy server? (If 'Yes' did you setup correct proxy server setting under File -> Configuration window)
Are you behind the Firewall?
   
Problem Information
Subject*
Did you follow the instructions in the Help file.*
Have you tried FAQ & knowledge Base Information.*
   
Please enter the information regarding your problem
Please include complete error messages, if applicable

Important Notes

  • Please attach and send an "error.log" file to support@apexpacific.com. This file can be found in the same directory of your application. For example, by default the error.log file for Submission v7.0 is in C:\program files\dynamic\dynamic submission v7\error.log.
  • For problems regarding MailCommunicator please send us the "sendmail.log" file, which is located in the same directory of your application i.e.C:\program files\dynamic\mail communicator\logs\sendmail.log